Refund Policy

We want every stay at House of Ebb to feel worth it. Because our programs and classes are digital and available the moment you buy, our refund terms are set out below. All prices are in Canadian dollars.

Programs (including the 7-Day Carry-On Travel Program)

Programs are digital and available as soon as you buy, so all program sales are final. If a technical problem on our end stops you from accessing your program and we can't fix it, we'll give you a full refund.

Memberships (from January 2027)

The Guesthouse: cancel anytime. Your access continues until the end of the period you've paid for. We don't refund partial months.

The Residence and The Custom-Build: these have a 3-month minimum commitment. After that, you can cancel with 1 month's notice. We don't refund partial months or the remainder of a commitment term.

Yearly plans: Yearly plans aren't refundable, but you can pause (see below).

Pausing: you can pause any membership for up to 3 months in total in each membership year, in 1-month increments. Pauses don't have to be back to back: for example, 1 month in March and 2 months in August. You aren't billed while paused, and your end date moves back by the length of each pause, so a yearly membership paused for 2 months runs 2 months longer. Paused months don't count toward a 3-month minimum commitment. To pause, email us before your next billing date.

If you're charged after cancelling or a payment goes through twice, email us and we'll refund the extra charge.

Travel Concierge and custom classes

If you cancel before we start building your plan, we'll refund you in full. Once work has started, custom plans and classes aren't refundable, because they're made just for you.

1:1 sessions

Reschedule or cancel at least 24 hours before your session for a full refund or credit. If you cancel with less than 24 hours' notice, we'll refund 50%. Missed sessions aren't refundable.

Props and shop items

We don't sell or ship props directly. Props we recommend are sold by third-party retailers, so returns follow that retailer's policy.

How to request a refund

Email concierge@houseofebb.com with the email address you used to buy and your order details. Approved refunds go back to your original payment method within 5 to 10 business days.

This policy doesn't limit any rights you have under consumer protection law where you live.