Privacy Policy

House of Ebb is operated by House of Ebb Ltd ("House of Ebb", "we", "us"), based in Ontario, Canada. This policy explains what personal information we collect, why, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

What we collect

Account and purchase details: your name, email address, country of residence, and what you bought. Payment card details are handled by Stripe. We never see or store your full card number.

What you tell us: messages through our contact, Travel Concierge or 1:1 training forms, including trip dates, destination, goals, and anything you choose to share about your fitness, pregnancy or injuries.

Optional details: your phone number, if you add it to a form.

How you use the site: pages viewed, class interactions, device and browser type, and general location, collected through the tracking tools described below. Our own visit and engagement records use a session identifier in your browser and may be linked to your account when you are signed in.

Why we use it

• To give you access to the programs, classes and memberships you buy.
• To build custom plans and run 1:1 sessions you request.
• To reply to your questions and provide support.
• To send you emails you've agreed to receive (see Email below).
• To understand what's working on our site and improve our classes and programs.
• To process payments, prevent fraud, and meet our legal and tax obligations.

We only use health-related details you share (such as pregnancy, postpartum status or an injury) to tailor your plan or session. We don't use them for marketing.

Who we share it with

We don't sell or rent your personal information. We share it only with service providers who help us run House of Ebb, and only as much as they need:

• Stripe for payments
• Lovable to host our site, store account and form information, and send transactional emails
• Klaviyo to manage email lists and send marketing emails
• Vimeo to host and stream our class videos
• Google for Google Analytics, which receives information about site visits, browser and device details and general location
• Spotify for the playlist embedded on our Programs page; when it loads or you interact with it, Spotify receives browser and device information and may use cookies or similar tools

Some of these providers store data outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information if the law requires it.

Email

We only send marketing emails (newsletters, launches, offers) if you've opted in, for example by subscribing to the newsletter or ticking the optional marketing checkbox. Joining a program waitlist without ticking that box does not give general marketing consent. Every marketing email has an unsubscribe link, and you can also email us to unsubscribe. We'll still send transactional emails, such as waitlist confirmations, receipts and access links, for things you've requested or bought.

Cookies

We use browser storage to keep you signed in, remember preferences and complimentary-class access, and record a session identifier for our own visit tracking. Google Analytics uses cookies or similar tools to measure site use and sends that information to Google. Vimeo and Spotify may also use cookies or similar tools when their embedded content loads or plays. You can block or delete cookies and browser storage in your browser settings. Some parts of the site, like signing in, may not work without them.

Lovable visitor analytics

Lovable's visitor analytics uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It records pages visited, where visitors came from, country, browser, operating system and device type, how long visitors stay, how fast pages load, and errors. Detailed data is kept for 90 days and daily summaries for a year.

These measurements are recorded for every visitor, without cookies and without identifying anyone. This is separate from Google Analytics and our own visit and engagement tracking described above.

How long we keep it

We keep your information while you have an account or active purchase, and afterwards for as long as we need it for tax, legal and accounting purposes (generally up to seven years for transaction records). Waitlist and newsletter details are kept until you unsubscribe or ask us to delete them.

How we protect it

We use reputable providers with industry-standard security, limit access to the two founders, and never store payment card numbers ourselves. No system is completely secure, so please use a strong password for your account.

Your choices and rights

You can ask to see the personal information we hold about you, correct it, or have it deleted (except where we must keep records by law). You can withdraw consent to marketing emails at any time. To make a request, email concierge@houseofebb.com. We'll reply within 30 days.

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada. Quebec residents may also contact the Commission d'accès à l'information du Québec.

Children

House of Ebb is intended for adults. We don't knowingly collect information from anyone under 18.

Changes and contact

If we change this policy, we'll update the date above and, for significant changes, let customers know by email.

Privacy questions: concierge@houseofebb.com · House of Ebb Ltd, 604 Wildwood Dr, Oakville, Ontario L6K 1V3. Our privacy contact is Ellen Couture.